FAQ

Q: How long is the shipping?

A: 7-14 days. 

If your order hasn't arrived in the estimated delivery times, please contact our support team at masiph.service@gmail.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Q: Do you accept Cash On Delivery?

A: Yes, we have.

Q: How much is the shipping cost? 

A: Free shipping 

Q: Where will my items ship from?

A: We have distribution centers throughout Asia in Kuala Lumpur, Manila, Taipei and Hong Kong.

Q: Can I get a refund? 

A: Yes within 14 days of purchase. The product must be sent back in its original package and intact. 

Q: Is the Quality Guaranteed?

A: Yes 100% guaranteed! If you are not satisfied with your product, please check out the refund policy.

Q: How can I get my tracking number?

A: Tracking numbers will be provided after we shipped the item.